FAQs

If you are not absolutely 100% satisfied with the window products and service we provided within 30 days, we will redo the item in question at no cost to you. If, at that time you are still not 100% satisfied with the outcome, we will refund 100% of the price of that item with no questions asked.

A true replacement window is a window that’s custom-built to fit within the opening of an existing window. It’s built to fit precisely and can be installed without disturbing the interior and exterior areas around the window.

You can start by taking away anything that is blocking access to the window. This includes curtains, blinds, and nearby furniture. Just to be safe, you can also take off anything on the walls that might fall during the process. Making a clear path to the window will allow for the installation to go by much quicker.

Low-E Glass is outfitted with a microscopically thin, virtually invisible, metal or metallic oxide layer deposited directly on the surface of one or more of the panes of glass. The Low-E coating reduces the infrared radiation from a warm pane of glass to a cooler pane, thereby lowering the U-factor of the window.

U-factor is a measure of the rate of heat flow through a window. The greater a window’s resistance to heat flow the better its insulating properties. A lower U-factor indicates a higher performing window that can help reduce heating and cooling costs.

In most replacement window cases, the installation will occur in the interior of your home. But there is no need to worry, our window installers take every precaution to make sure we leave your home just the way that we found it. In some odd cases, however, the installation will happen on the exterior of the house.

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Window film is a polyester-based substance applied to a flat glass surface. It’s designed to reduce heat energy, while also giving a building a certain aesthetic image. There are films designed for security protection from glass shattering, blast mitigation films to prevent collateral damage caused by flying glass debris, and decorative films designed to give glass a certain appeal or look, across both commercial and residential applications.

Window films work by reflecting solar energy away from a home or business. Some films have a reflective or shiny appearance and reflect visible light away. Other films work by reflecting infrared light away. Infrared-reducing films block little visible light and add very little reflection to the windows, keeping visibility as clear as possible.

The effective life of window film will vary by the type of film, type of glass, window construction, compass orientation of glass, and in which part of the world the building is located. There are documented cases of film lasting 20 to 25 years or more in some instances.All quality window films for residential and commercial use are warranted by the film manufacturers for a minimum of five years. Most commercial installations have a 10- to 15-year warranty, while most residential applications have a life-time warranty.

The chief reason for applying window film to office is to mitigate heat and glare that can make the workplace uncomfortable. Commercial films are usually dark and reflective for this reason. Residential films are lighter and less reflective, and won’t alter the appearance of a home. Popular residential window films are used to reject up to 70% of solar energy, to help homeowners maintain energy costs and mitigate UV damage.

Solar screens are screens mounted on the exterior of the home, covering an entire window. There are various densities of screens—the darker the more heat absorbed. Unfortunately, they are not optically clear to look through and need cleaned periodically, which requires removing and reinstalling them. They break down due to the hot sun and inclement weather, and will need to be replaced in time. Solar control window film is mounted on the interior of glass panes. Once installed, it’s part of the glass. Films are optically clear and are much easier to clean since they’re mounted on the interior. They are not subject to inclement weather and will last much, much longer than solar screens. There are also a wide range of different film styles available.

There are six factors affecting fabric fading:

• Ultraviolet Light
• Visible Light
• Heat and Humidity
• Chemical Vapors (including ozone)
• Age of Fabric
• Dye Fastness

Damaging UV rays can fade your carpet. Clear single pane glass (1/8″ to 1/4″) will reject 23–28% of the ultraviolet light from the sun. Insulated glass is slightly better, rejecting 36–41%. Our window films installed on glass reject at least 99% of solar ultraviolet light. Different types of clear glass and window systems will reject 13– 29% of the solar heat. With window films, 80% of solar heat can be rejected. No window film can completely eliminate fading. It can, however, offer maximum protection from fading due to solar ultraviolet light and solar heat.

Windows with film applied are easily cleaned without damage to their appearance as long as a few common-sense guidelines are followed:

• Use a soft clean cloth, soft paper towel, or clean synthetic sponge.
• Use a soft cloth or squeegee for drying the window.
• Use any normal glass cleaning solution which contains no abrasive materials.

The availability of scratch-resistant coatings as a standard feature of quality films has virtually eliminated the need for extra special precautions in cleaning.

In most cases, if a house plant is already receiving adequate light, the use of window film will not harm it. New growth or flowering may be retarded, and, for a few days, a plant may go into a state of shock while it adjusts to the light change. If a particular plant normally wilts by the end of a sunny day, it will actually thrive better with film installed. Although there are some obvious guidelines in determining what, if any, effect window film will have on a plant (for instance, dark green plants need less light than lighter colored ones), there is one sample test that can be done prior to window film installation: merely move the plant to an area with less sunlight for a few days. In addition, most nurseries or local agriculture agencies can advise you whether a particular plant needs closer to maximal or minimal light.

Automotive films are dyed, metal alloys or a combination of the two. All products with dye will turn purple after time. This is a natural process of fading of the dyes. We do not apply automotive films to homes or offices. Films that are used for residential and commercial applications consist of metal alloys and ceramics. Metal alloys and ceramics are more color stable and do not turn colors after time.

Glass breaks when stressed. There are five types of stress which may cause glass breakage:

• Thermal Stress–from absorption of solar radiation.
• Tensile Stress–from the weight of the glass itself.
• Mechanical Flexing Stress–from wind.
• Impact Stress–from flying objects, hail, baseballs.
• Twisting Stress–from building or window frame sagging or settling.

The first type, thermal stress, is the only one which film may affect. The use of window films will increase the thermal stress on sunlit glass. However, there are also other factors which will increase thermal stress such as: partial shading of windows from overhangs, tightly fitting drapes or blinds, signs or decals on windows, heating and cooling vents directed at glass. In addition, different types of glass (annealed versus tempered, clear versus tinted) have different solar absorption rates and will withstand different degrees of thermal stress.

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